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About Influx
Influx provides Support as a Service for brands and tech companies . This includes an entire operation available on demand: agents, management, training, QA, data and insights.
Our service is billed monthly to match inbound volume. We can provide both tier 1 and tier 2 support. Our Support as a Service team automatically learns, improves and helps you reach inbox zero daily. Our dedicated agent team helps with deeper troubleshooting and escalations.
Combined, these two services help you improve your overall support operation, tracked by first response time, messages per close, CSAT, Customer Effort Score and NPS.
Get in touch with us to learn more about how Influx works.