ASSISTANT MANAGER – CLAIMS OPERATIONS (GENERAL BUSINESS) 13 views

Closing Date: September 16, 2024

Purpose of the job:

The Assistant Manager-Claims Operations will be attached to the legal claims’ unit. He/she will play a pivotal role in managing and overseeing the legal operations within Claims Department. They will ensure adherence to legal claims handling guidelines, co-ordinate communication between the advocates and witnesses/clients and ensure efficient claims resolution.

Duties and Responsibilities:

• Serve as a liaison between advocates, service providers, claimants and other stakeholders to facilitate effective communication and resolution of cases.
• Coordinate and conduct investigations into third party injury/property damage claims to determine their validity, legality and adherence to policy terms.
• Coordinate with advocates and witnesses to ensure court attendance for all cases coming up for hearing and timely conclusion of matters.
• Periodic review of pending cases and contact insureds, agents and vendors to determine progress and communicate status.
• Review and analyse the correspondences and recommend appropriate actions at the same time, maintain a record of all legal correspondences received within the department.
• Implement quality control measures to minimize errors and claims leakages and ensure compliance with regulatory standards.
• Maintain a register of all active court matters, case development, decision and outcome.
• Ensure accuracy and completeness of legal documentation, reports, and correspondence produced during the claims process.

Academic and Professional Requirements:

Degree in Business Administration, Insurance or a related field.

Diploma in Insurance (IIK or CII).

Behavioral Competencies:

Applies the competency in difficult situations.

Requires occasional guidance.

Core Competencies:

Customer Focus, Business Acumen,  Driving Innovation,  Driving Business Performance, Negotiation and Influence, Effective Communication.

Leadership Competencies:

Enabling Strategic Alignment, Accountability, Quality Operational & Decision Making, Building Partnerships, Coaching and Mentoring, Emotional Intelligence, Conflict Management.

CIC Insurance Values:

CIC insurance Group is committed to providing excellent service, spur further growth and employees are required to align their behaviour to the following core values as critical to driving their performance;

·         Integrity- Be fair and transparent

·         Dynamism- Be passionate and innovative

·         Performance- Be efficient and results driven

·         Co-operation- Live the Co-operative spirit.

Job Profile Sign-Off

In the performance of their respective tasks and duties, all employees are expected to conform to the following;

1. Perform quality work within deadlines, right first time with or without direct supervision.
2. Interact professionally with other employees, customers and suppliers.
3. Work effectively as a team contributor on all assignments.
4. Work independently while understanding the necessity for communicating and co-coordinating work efforts with other employees and organizations.
5. Unconditional positive regard for customers.

More Information:

Total Years Experience: 5-10

Academic Qualification: Bachelor’s degree

If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: https://careers.cicinsurancegroup.com/ clearly indicating the position being applied for.

The application should reach us by close of business on 15^th September, 2024. Please note only short-listed candidates will be contacted. If you do not hear from us by 31^st October, 2024 consider your application unsuccessful.

N/B: This job advert is open to both internal and external candidates.